Telephone Services Pricing
FAU OIT's Telecommunications department created a simplified billing model offering predictability in pricing for the telephone services.
Requests for installations, moves, adds, or changes should be sent through FAU Help Desk. These requests should be submitted at least 2 weeks prior to the actual needed date. If you have any questions or services, please call OIT's Telecommunications department at 561-297-6235.
Note: The rates on this page are for university colleges/departments only.
One Time Costs
Please be aware that if you would like to request any of these services, you need to submit a Help Desk ticket with the details of your request.
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Telephone Service Description
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One Time Cost
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|---|---|
| Installation, upgrade, downgrade, and/or telephone move |
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| Disconnect a telephone, smartphone, tablet, or analog line |
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| Service Order | Applies to any type of request |
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| Rush Service Order | Added when less than 3 business days are given for an order |
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| Software Changes | Groups of 1-5 changes |
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| Phone Mail Xpressions | |
| Phone installation |
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| Software change to a mailbox |
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| Disconnect of phone |
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| Phone Mail Xpressions Call Processing | |
| Installation per phone |
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| Individual line installation |
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| Software change to a Call Processing box |
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| Disconnect of phone |
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Recurring Costs
Please be aware that the cost of new phones will no longer be included in the monthly rates. New phones and/or replacement phones will be charged a purchase price for the phone.
Any type of a customized call processing, or call distribution designs, requests will be priced according to the required features. If you would like to request any of these services, please submit a ticket through the Help Desk.
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Telephone Service Description
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Monthly Cost
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|---|---|
| Desk VoIP phone service each (all models) |
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| Off-campus forwarding feature |
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| Call Ceter agent |
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| Xpressions phonemail |
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| Xpressions shared phonemail |
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| Analogs and second lines |
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